Privacy Policy

Controller

The data controller for circulocreativogroup.com is Círculo Creativo S.L, trading as Circulo Creativo Group and the Øresund Notes editorial series, registered at Alameda de Recalde, 27, 48009 Bilbao, Bizkaia, España. Domain: circulocreativogroup.com. Privacy contact: desk@circulocreativogroup.com.

Círculo Creativo S.L is a Spanish legal entity. It is not a Danish hotel operator, not Casino Copenhagen K/S, and not a gambling concession-holder. Correspondence about this policy may be sent to the Bilbao address or the editorial inbox above.

We are the controller only for data processed through this website and our editorial email. Radisson Hotel Group, Casino Copenhagen K/S, Booking.com and other operators you reach via outbound links remain controllers of their own processing.

Scope

This Privacy Policy explains how we collect, use, store and protect personal data when you visit circulocreativogroup.com, interact with our age gate or cookie banner, submit booking or contact forms, or email desk@circulocreativogroup.com.

The policy applies to visitors from all countries, including Norway and Denmark, where our featured property is located. It does not replace the privacy notices of hotels, casinos, payment processors, analytics vendors or map providers you access after leaving our domain.

If a future feature on this site processes data in a new way, we will describe it here or in an additional notice before or at the time of collection.

Data we collect

Forms. Booking and contact forms may collect your full name, email address, optional telephone number, check-in and check-out dates, guest count, preferred room category and a free-text message. We do not ask for payment-card numbers, CVV codes or copies of identity documents.

Email. If you write to us directly, we receive whatever you choose to include in the message and standard email metadata such as your address and timestamps.

Technical data. Our hosting and security stack may log IP addresses, browser user-agent strings, referring URLs, requested pages and error codes. Optional analytics, if you consent, may record aggregated visit patterns rather than profiles tied to your real identity on this site.

Local storage. Keys named ccg-age and ccg-cookie store your age confirmation and cookie preference on your device. They are not sent to us as personal data unless embedded in another submission you make.

Purpose of processing

We use personal data to read and answer editorial enquiries, to handle non-binding reservation inquiries, to maintain site security, to debug technical faults and to comply with legal obligations where applicable.

Age-gate and cookie storage exists so repeat visitors are not asked the same compliance questions on every page load. We do not use form data to build advertising audiences or to sell lead lists to the hotel or casino.

We do not process data for automated decision-making that produces legal or similarly significant effects about you.

Legal bases (GDPR)

Where the EU General Data Protection Regulation applies, we rely on the following bases:

Consent — for optional analytics cookies and similar non-essential storage after you click Accept on the cookie banner. You may withdraw consent by clearing site data or rejecting analytics when prompted.

Legitimate interests — to operate an informational website, respond to messages, prevent abuse, keep audit logs and improve editorial accuracy, balanced against your rights. You may object where applicable law allows.

Steps at your request prior to a contract — only when you ask us to help you reach an official booking channel. We still do not sell rooms or casino products ourselves.

Norwegian and Danish national rules may provide additional bases or rights; nothing here limits mandatory protections in your country of residence.

Cookies and similar technologies

Strictly necessary browser storage includes ccg-age (18+ confirmation) and ccg-cookie (values all or necessary). These are required for the compliance overlays to function and are not used to track you across unrelated websites for advertising on this domain.

Optional analytics, if enabled after consent, helps us understand aggregate traffic such as page views and referrers. We do not deploy social advertising pixels on this guide as currently built.

Full details, durations and withdrawal steps appear in our Cookie Policy, which should be read together with this document.

Retention

Inquiry and contact emails are retained only as long as needed to respond, follow up on editorial corrections, or maintain a reasonable internal archive — typically no longer than twenty-four months unless a longer period is required by law or needed to resolve an active dispute.

Server and security logs follow the retention schedule of our hosting provider, often rotated within weeks or months. Backups may briefly contain deleted messages until those backups expire.

When retention ends, we delete or anonymise data where feasible. You may ask us to erase earlier where erasure is required by applicable law and no overriding ground applies.

Recipients and processors

Infrastructure providers (hosting, email delivery, optional analytics) may process data on our documented instructions under confidentiality and, where required, data-processing agreements. We do not sell or rent personal data to data brokers.

Radisson, Casino Copenhagen, Booking.com and other operators receive personal data only if you contact them directly, complete their forms or pay on their platforms. We do not automatically forward your inquiry forms to the hotel front desk unless we explicitly tell you otherwise in a reply.

We may disclose data if required by court order, lawful authority request or to protect the rights, safety and integrity of the website and its users.

International transfers

Círculo Creativo S.L is established in Spain. Hosting, email or analytics tools may process data in the European Economic Area or in countries deemed adequate by the European Commission.

Where transfers occur to countries without an adequacy decision, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms required by GDPR Chapter V.

You may request more information about transfers relevant to your interaction with this site by writing to desk@circulocreativogroup.com.

Your rights

Depending on applicable law — including GDPR for EEA visitors and the Norwegian Personal Data Act for many Norwegian readers — you may have the right to access, rectify, erase, restrict or object to processing, and to data portability where processing is automated and based on consent or contract.

You may withdraw consent at any time for processing that relies on consent, without affecting the lawfulness of earlier processing. You may lodge a complaint with your local supervisory authority, such as the Spanish AEPD, the Danish Datatilsynet or the Norwegian Datatilsynet.

To exercise rights, email desk@circulocreativogroup.com with enough detail for us to identify your request. We may ask for reasonable verification before disclosing or deleting data.

Children

This website discusses a licensed casino and displays an 18+ age overlay. It is not directed at children and must not be used to plan under-age gambling or hotel stays without appropriate adult supervision and operator rules.

Do not submit forms if you are under 18. If we learn that a child has sent personal data without parental authority where that matters under law, we will delete it promptly where deletion is feasible.

Parents or guardians with concerns may contact desk@circulocreativogroup.com.

Security

We apply proportionate technical and organisational measures, including HTTPS transport encryption, restricted access to editorial inboxes and prudent handling of attachments. No method of Internet transmission or storage is completely secure.

Do not send payment-card numbers, bank credentials, passport scans or casino membership numbers through our forms or unsecured email. If you accidentally do, notify us and contact your bank or issuer as appropriate.

If we become aware of a personal-data breach likely to affect your rights, we will notify you and regulators as required by applicable law.

Third-party links

Our guide links to Radisson, casinocopenhagen.dk, Booking.com, Google Maps, Spillemyndigheden, StopSpillet, ROFUS.nu, Hjelpelinjen and other external resources. Those sites have their own privacy policies and cookie practices.

Leaving circulocreativogroup.com means their terms govern any data you provide there. We are not responsible for their processing, retention or marketing use of your information.

We review important outbound links when updating pages but cannot guarantee that third-party URLs remain unchanged after the date you read this policy.

Changes

We may update this Privacy Policy when we add features, change processors, amend the law or revise the featured property’s public facts. The introduction date at the top of the page indicates the latest general revision.

Material changes that require renewed consent under law will be handled through an updated cookie banner or a clear notice on the site where appropriate. Continued use after non-material updates constitutes acceptance of the revised text where permitted.

Previous versions are not archived on this domain unless we choose to publish a change log in the future.

Contact

Privacy questions and rights requests: desk@circulocreativogroup.com. Postal address: Círculo Creativo S.L, Alameda de Recalde, 27, 48009 Bilbao, España.

For hotel folios, casino entry records, loyalty accounts or payment disputes, contact Radisson Hotel Group, Casino Copenhagen K/S or the distributor that took your payment. We do not hold their guest registers or gaming ledgers.

If you believe data on this site misstates an operator fact, send the official source URL and we will review it as an editorial correction, not as a data-subject access request to the hotel.